Italo Ferretti ships with reliable services offered by the best Express Couriers.
Italy, Austria, France, Germany, the Netherlands, the United States, Canada, Belgium, Luxembourg, the United Kingdom, Spain, Denmark: € 13
Rest of the world: € 32
All shipments are traceable wherever possible. At the time of the shipment, you will receive a communication by e-mail from the courier with a link to its website where you can follow the progress of your shipment.
Deliveries to disadvantaged places or particularly difficult to reach by courier may require some additional days.
Italo ferretti items are all handmade unique pieces, for this reason, in addition to delivery times, please take into consideration the product realization times ranging from 3 days to 1 month.
We also remind our customers that couriers do not deliver on Saturdays, Sundays and public holidays.
At the time of the delivery the client must carefully check the package before signing the shipment proof of delivery. If the packaging appears sabotaged the client will have to ask the courier to sign the receipt for unchecked goods, or refuse delivery. Lack of signed signature for unchecked goods may cause problems if you ask for a refund due to missing or defective items.
The courier will make two delivery attempts. In the event that the clients are not present during both of deliveries, the parcel will be in storage and they will have to pick it up at the nearest courier office. After 10 days of storage, the package will go back to Italo Ferretti headquarters, which will refund the items the client purchased, withholding the cost of return shipping. For any problem, besides to the courier, clients can also contact our Customer Service
If the parcel was not delivered for reasons such as the wrong address, a constantly absent addresses, an incorrect phone number, etc., or if the client refuses the delivery despite the parcel being in good condition, the shipping costs will be deducted from their refund.