If you are not satisfied with your purchase, you have 14 days (if you are in Italy, 21 days if you are abroad) since the delivery of the goods, to return the product, i.e. make the return request, ship the product and have it delivered.
We recommend you to proceed well in advance to meet the established times.
The return will be accepted under the following conditions:
- the products should not have been used, worn, washed;
- the identification label must still be attached, as an integral part of the goods;
- the products must be returned in their original packaging;
- the products must not be damaged.
To return your order contact our customer service
After having received and verified your return, we will proceed with the refund for the items you have returned. For orders paid by Credit Card, the refunded amount will be available in approximately 7 days and will still be visible on the subsequent card statement. The timing may slightly vary based on the used banking system. For orders paid by Paypal or Bank Transfer, the amount will be returned in approximately 7 days to the original account.